Frequently Asked Questions

Reservations and  Payments

How can I make a reservation? Please fill out the reservation form on the website www.golake.ca and we will send you the invoice for your $100 deposit.
How can I pay the deposit? The deposit can be paid by PayPal or by any major credit card. By internet only.
How can I pay the outstanding balance? The outstanding balance should be paid prior to arrival. When you book it online, you pay the deposit with the credit card, within 7-day period before arrival the remaining of the balance will be charged to your credit card
Is the deposit refundable? Please check our policies. 
Do you accept cash on the site? We do not accept cash. For any extra services you use during vacations, you can pay by credit card.
Are any extra charges? The HST is extra. If you rent cottages for a party or event we will require extra deposit. Not always, but sometimes we require extra deposit and damage protection when pets stay in the cottage (usually when you bring a puppy, well-trained pets are not an issue). All extra deposits are refundable if no extra cleaning (and extra moving of equipment among cottages) are required.

Driving directions

How far you are from Toronto? 350 km. Please find detailed directions here. 
How far are you from Ottawa? 150 km. Please find detailed directions here.

Cottages and Equipment

How many guests can stay in a cottage? Up to 4 guests in 1bdr cottages. Up to 6 guests in 2bdr cottages. Kids are guests too. Our cottages are quite small and more than 6 guests (even if 4 are adults and 2 are kids) the cottage is overcrowded.
When are check-in and check-out times? Check-in is at 4 p.m. Checkout is at 12 p.m. Late checkout is possible with advanced notice at $25 per 4 hours.
How are the cottages equipped? You can find all basic kitchen appliances in the cottage, as well as a full set of interior and exterior furniture.
What outdoor equipment is included? An outdoor fire place, picnic table, plastic chairs and propane BBQ are provided. Propane is not included in the discounted deals.
What should we bring for our vacations? We provide the first roll of toilet paper and paper towels. Please bring all your personal toiletries (including hand soap) and dish soap. Bring your own linen, but we provide sufficient bedding: comforters, duvets, pillows. Bring your own food and spices, we provide cookware and dinnerware. We do provide small toiletries (refilled once per stay).
Do you provide linens and towels? Linens and towels are not included into the price but are available at an extra $14+tax per set (1 person) or $20+tax for 2 people. Advanced notice is required. We might not have linen upon your arrival.
Do you provide firewood? We provide firewood, $7+tax per bundle. Firewood for cottage heating is provided free of charge during the cold season.

Do you have TV connection? We do not have TV reception. Each cottage has a TV and DVD player. And we have extensive DVD library for your use (no rental fees, simply take what you like and bring it back).

Cabins and Equipment

How many guests can stay in a cabin? As many that can fit on a queen-sized bed. We assume 2 is the maximum, but some cabins have an extra queen-sized mattress on the floor.
What is check-in and checkout time? Check-in is at 4 p.m. Checkout is at 12 p.m. Late checkout is available with advanced notice at $25 per 4 hours.
How are the cabins equipped? You can find a queen-sized bed in the cabin. Some cabins have a small fridge. Each cabin has a picnic table in front and firepit. New and comfortable toilets and showers are located close to the cabins.
What should we bring for our vacations? Everything you would bring to camping site except the bed and tent.
Do you provide linens and towels? The linens and towels are not included in the basic package. We can supply bedding, linen and towels at an extra cost ($30+tax for 2 people).  Advanced notice is required.
Do you provide firewood? We provide firewood – $7+tax per bundle.

Resort and area

Do you have a restaurant nearby? Due to insufficient amount of daily orders we were forced to close our cafe, now it can be rented as a party room.
Is the lake suitable for swimming? Yes, Golden Lake is big and clear. We have a nice sandy beach in front of cottage #6 that is suitable for families with children. On the northern peninsula we have a nice sandy beach with a deeper lake entrance and good conditions for adult swimming.
Are there any hiking trails on the resort? We hope to complete a small hiking trail through 70 acres of our property in 2014. At the moment you can enjoy trails in nearby provincial parks (Algonquin and Bonnechere) that are located 30-40 minutes from our resort. For short walks we have a couple miles of roads around the cottages on Golden Lake.

To rent or not to rent?

Should we rent your cottages? We are a new, family managed cottage establishment, ideal for families and couples. Visitors to our place enjoy their vacations at our peaceful spot of paradise (please check reviews). We care about the comfort of all our guests and do not promote noisy parties. If you are interested in a party you can rent all cottages or the full camp to avoid interactions with other guests.
Are the cottages really comfortable? Although construction was completed in 2012, there is always room for improvement. We continue to provide upgrades, as necessary and are doing our best to fix any inconveniences. We keep trying to provide as much as we can, but you should keep in mind that this is small family owned business, cottages are self-catered and do not provide a full comfort of home stay. People come to enjoy lakeside vacation and spend time outside BBQing, swimming and walking, cottages provide fairly comfortable stay. You are welcome to ask as many questions as you need to realize if our place is for you.
What are the major complaints about the cottages? The only problem we cannot fix is the size of the water tanks (10 gallons) in the cottages. If this is a critical issue for you, you may not want to rent the cottage. We have had complaints about lack of shelving and insufficient attention to details however, we have been working to correct these issues.

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